Charles & Harper

Once your order ships, tracking information is automatically emailed to you. You can also track your order at any time by clicking the Track Your Order link on our website. Please note that tracking updates may pause briefly while packages move between carriers or pass through customs.

Yes, we ship to many international destinations. International orders may be subject to customs duties or taxes, which are the responsibility of the customer.

Orders are typically processed within 1–3 business days. Once your order has been prepared and dispatched, you’ll receive a shipping confirmation email with tracking details.

Orders may be changed or canceled within a limited window after purchase. Once an order has entered fulfillment or shipped, changes are no longer possible. In certain cases, a restocking and/or processing fee may apply depending on the status of the order.

Yes, we offer free shipping on orders over $100. Shipping costs for orders below this amount will be calculated and displayed at checkout.

You can reach our support team via email through our Contact page. We aim to respond within 24–48 business hours.

If your order arrives damaged or you receive the wrong item, please contact our support team with your order number and photos of the item and packaging so we can assist you promptly.

Refunds are issued to the original payment method after the returned item has been received and inspected. Processing times may vary depending on your payment provider.

We accept returns on eligible items in unused condition within the return window stated in our Return Policy. Return shipping costs are the responsibility of the customer unless otherwise stated.