Billing Terms and Conditions

1. Payment Methods

We accept the following payment methods for purchases on Charles & Harper:

  • Credit and Debit Cards (Visa, MasterCard, American Express)

  • PayPal

  • Other payment methods displayed at checkout

All payments must be completed at the time of purchase. Orders will not be processed until payment is authorized and confirmed.

2. Billing Information

Customers are responsible for providing accurate and complete billing information at checkout, including:

  • Full name

  • Billing address

  • Payment details

  • Contact information

Incorrect or incomplete billing information may result in order delays, cancellation, or returned shipments.

3. Currency

All transactions are processed in U.S. Dollars (USD) unless otherwise stated. The currency used at checkout will match the pricing displayed on our website.

4. Taxes

  • Applicable sales tax or VAT is calculated automatically at checkout based on the shipping address and local regulations.

  • International customers are responsible for customs duties, import taxes, or other local fees. These are not included in product prices or shipping fees.

5. Payment Security

All payment transactions are processed using secure payment gateways. We do not store your full credit card information on our servers. Your sensitive financial information is encrypted and handled according to industry security standards.

6. Billing Errors

If you believe there has been a billing error, contact us immediately at support@charlesandharper.com.  

Provide:

  • Your order number

  • Details of the error

  • Any supporting documentation

We will investigate and correct any confirmed errors promptly.

7. Refunds and Chargebacks

  • Refunds will be processed according to our Return & Refund Policy.

  • Unauthorized chargebacks or disputes may result in account suspension or denial of future orders.

  • Customers are encouraged to contact our support team first to resolve billing concerns before initiating a chargeback.

8. Recurring Payments (If Applicable)

  • If recurring payments or subscriptions are offered, the billing schedule, amount, and cancellation policy will be clearly displayed at checkout.

  • Customers can manage or cancel recurring payments via their account or by contacting support@charlesandharper.com.

9. Contact Us

For any questions regarding billing, payments, or account charges, please contact:

Email: support@charlesandharper.com